If you are not satisfied with a product, please contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection.
Returned merchandise is also must be shipped in original packaging, freight prepaid, unused, and in resalable condition. Returned merchandise is also subject to a 15% restocking fee. Ergoville inspects all returns and reserves the right to refuse credits on damaged, used, or non-resalable items.
Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, cables etc.
If goods are returned in a satisfactory manner then a refund or credit will be applied to the original form of payment within 10 working days upon receipt and inspection of goods. Ergoville reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchases only. For further information about our return policy or refunds you may e-mail us at: [email protected] or call customer service at:(800) 518-4860 (From 0900AM – 5:00PM Mon-Fri – Eastern time).
Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance, and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for the return request. If you require an estimate of these return shipping costs, please call Customer Service at (800) 518-4860.
If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.